Our People
Terence Rajah
November 2021
Business Relations Director
![](https://www.valin.com/sites/default/files/styles/asset_image_small_size/public/terence-r-nov-2021-eotm_1.jpg?itok=vh1xF9Mz)
His vast experience and background in building relationships with customers and suppliers were valuable when he took on repairing an extremely fragile situation with a primary supplier, a prominent semiconductor customer, and a contract manufacturer. After many years of uneasiness due to liability concerns, the supplier stated they would no longer sell a valve kit that Valin provided to the customer’s subcontractor. This decision ultimately shut the OEM customer down for a period.
Long and tricky negotiations ensued. Terence worked for over six months and coordinated a better solution that included a complete valve. The new solution satisfies the supplier's concerns, the subcontractor's process requirements and ultimately allows the semiconductor customer to ship a safer tool. Valin has gained significant new business with higher margins due to Terence’s efforts and diligence. More importantly, all three companies have a better relationship with Valin and see Valin as a more valuable partner.