Our People
Rafelita Viera
March 2024
Material Handler
Austin, TX
![](https://www.valin.com/sites/default/files/styles/asset_image_small_size/public/rafelita-v-march-2024-eotm-v2_2_1.jpg?itok=VAH3xdN6)
Rafelita stepped up and drafted work instructions for PACT. This was not asked of her or required but done simply because she saw a need. Rafelita’s support along with the work instructions are invaluable in traversing the new shipping portal and applauded by her peers within Valin. Those whom Rafelita has supported with PACT have acknowledged appreciation for how she always takes time from her schedule to help and lend support when needed.
“When we call Rafelita to assist … she is professional and patient in explaining how to ship correctly.”
Alfonso Castillo, Warehouse Specialist
Alfonso Castillo, Warehouse Specialist
When Rafelita is asked for help or tasked with an action item you can be confident it will get done. She ensures Valin exceeds customer expectations and consistently prioritizes their needs by arriving at the office early to get in front of urgent shipments or by staying late to receive a past-due shipment. Rafelita is an integral part of the Austin logistics team and Valin.