Our People
Eva Dinneen and Britney Dunn
April 2023
Operations Specialist, San Jose, CA
Customer Service Representative Houston, TX
![](https://www.valin.com/sites/default/files/styles/asset_image_small_size/public/eva-d-april-2023-eotm_2_1.jpg?itok=bRgu-lXu)
![](https://www.valin.com/sites/default/files/styles/asset_image_small_size/public/britney-d-2023-april-eotm_1.jpg?itok=GJvBX1Rj)
Eva embraces the benefits of automation and is not afraid to approach the RPA team to discuss issues regarding current processes. She does this to make Valin a better more efficient company. She may not always have the answer to improving a process, but she understands there is a better way. For example, in P21 the Commit Date Field captures the day Valin promises the customer they will receive the product. However, a field that showed when the customer wanted the product was missing. Thus, the Need Date field was added to capture the data. Eva was unsatisfied and wanted a way to easily review and react to the data as well. Based on her recommendation, the Need Date Tool was designed. The Need Date Tool allows Customer Service Representatives (CSR) to quickly locate and ship products that a customer “needs” now but are not scheduled to be shipped. The tool also allows the CSR to reallocate inventory from orders that have Need Dates far in the future to orders with immediate Need Dates. This helps satisfy the customer and allows Valin to better utilize our inventory investment.
A primary semiconductor customer sends hundreds of emails to customer service each week, with 95% or more of the emails do not require a response or action. The remaining 5% contain new purchase orders. It is difficult to tell the difference without opening each message. Going through each email message took eight or more hours a week. This is another example that, Eva brought to the RPA team, and now there is an automated process that reviews every email, locates the new purchase orders, and enters them into P21 using the template that Britney helped design.
Britney and Eva are both comfortable in allowing the automation process (aka the BOT) to do the work the BOT can do, which allows time to do the work the BOT cannot do.