Our People
Wilson Rosales
November 2015
Service Technician
Bakersfield, CA
Employee and Customer Pillars: Creating a lasting customer experience; develop meaningful relationships
![](https://www.valin.com/sites/default/files/styles/asset_image_small_size/public/Wilson-R_5_1.jpg?itok=2dZFq1gU)
Wilson continues to work with the customer to locate and fix each installed actuator. Repairing each one includes the shutdown of wells, control board replacement and complete recalibration of each actuator. Then, per the customer’s internal processes, the wells are restarted, and the actuators tested before leaving the site. Wilson can complete 4-5 change-outs a day. Most technicians would be overwhelmed by the daunting task of having to repair so many actuators. The repair work is ongoing due to the large quantity and the time to repair each actuator. Wilson’s relationship with the customer and the supplier is the true reason this warranty project will be a total success.